Plissé Copenhagen jewelries are handmade in Sterling Silver 925 or 18c gold plated on brass. We do not sell any jewelry that holds nickel.
Even though we do our best to offer jewelry or accessories that will stand the test of time. It is important that you treat your pieces with care to extend the lifetime. Keep your jewelries and accessories away from direct sunlight, damp places, water and other chemical agents to avoid discoloration and tarnishing. Soap, cosmetics, oils and perfume can affect the jewelry. Also take off your jewelries & accessories during exercising and sports and while sleeping.
When shopping at Plissé Copenhagen you are covered by the Danish Sale of Goods Act rules 24-month warranty effect from date of purchase. That said we cannot grant warranty on sequins, stones and beads. We kindly ask you to keep sales receipts as proof of purchase.
The warranty covers any defects in material or workmanship under normal use during the warranty period. During this period Plissé Copenhagen will repair or replace products or parts of a product that proves defective due to improper material or workmanship, under normal care and maintenance. After delivery by us, we may at our discretion decide not to repair, replace or refund you for the product.
As this warranty does not cover any problem that is caused by conditions or damage not resulting from defects in workmanship. Product that has been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or damage caused by an incorrect attempt at modification or repair are not covered. We consider materials carefully and our jewelries are 18c gold plated. Even though we do our best to offer jewelry and accessories that will stand the test of time plating will eventually wear off during the cause of time. The wear off is not covered by warranty. Sequins, stones and beads in our jewelries and hair accessories can over time loosen up. However, with proper care and storage (see care instructions above) the lifetime of your jewelries and hair accessories is considerably extended.
We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result of above.
If in doubt, please don’t hesitate to contact us before shipping the item to us. Please remember to save your postal receipt regarding missing parcel or the 14 days right of return. Consider using a trackable shipping service or purchasing shipping insurance for items of higher value. We are not responsible for any items that might get lost in the mail.